Is this you?
• Motivated • Energetic • Dedicated to empowering others • Bi-Lingual and want to work with people from various cultural backgrounds?
MiCare is the new business unit of DutchCare Ltd which is a highly regarded and international award winning provider of residential and community aged care services. MiCare is committed to culturally and linguistically appropriate services to all Elders. Our dedication to the Eden Alternative philosophy underpins our services.
Our staff possess very good communication, leadership and interpersonal skills, they are good organisers and passionate and knowledgeable about person-centred aged care. Most of our staff speak another language other than English and are either qualified or undertaking their qualifications.
View our current job opportunities below
The Role:
Receptionist
We are looking for an experienced full-time receptionist to support the team in Prins Willem Alexander Lodge in Birkdale, Queensland. The successful candidate will be required to demonstrate absolute commitment to exceptional customer service, as the first point of contact for individuals and families looking for care and support.
This position requires a special individual who can work within a busy environment and manage a diverse range of responsibilities and situations while always maintaining a positive and cheerful disposition.
Location: Birkdale, Brisbane
Hours: full-time hours
The Receptionist reports to the Chief Financial Officer and is required to perform, but not limited to the following tasks:
Responsibilities
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Provide a high standard of customer service that is aligned to MiCare’s values
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Answering phones and managing calls for a wide range of requests and enquiries
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Administrative support
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Assistance to the Manager Prins Willem Alexander Village as required
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Managing the dietary system for residents
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Managing admission documentation and administration
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Managing the daily mail
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Scanning of documents
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Processing EFTPOS transactions and reconcile
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Prepare application packs, pre-admission packs and admission parks, and employment packs
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Managing stationery for the site
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Resident phone administration and fault resolution
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Undertake a diverse range of other duties as directed
Key Result Areas
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Responding to telephone calls in a timely manner
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Greeting and assisting visitors and residents in a professional and personal manner
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Consistent high-level of customer satisfaction
About you (Qualifications and Personal Attributes):
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Excellent customer service skills and telephone manner
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Strong communication and relationship-building skills
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Demonstrated commitment to providing quality service and work
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Strong organisational and time management skills with the ability to juggle multiple priorities
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Proactive and enthusiastic team player
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Flexible, caring and patient attitude
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Self-starter who likes taking responsibility and being accountable
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The ability to work in a culturally specific environment
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A business related diploma would be advantageous
Applications:
Candidates from a diverse cultural background with appropriate experiences are encouraged to apply. Applicants are required to submit a current resume and cover letter outlining recent experienced, by close of business 1st February 2019. For a full position description, or to apply please email hra@micare.com.au
The Role:
Clinical Care Coordinators (2 positions)
MiCare is looking for 2 Clinical Care Coordinators for evening, alternating weekends and holiday relief, working at our Carrum Downs facility with 72 resident Elders, on a part-time basis, you will be responsible for overseeing all clinical issues as per Standard 2 in the Aged Care Accreditation Standards.
Location: Carrum Downs, Melbourne
Hours: Part-time (evening, alternating weekends and holiday relief)
The CCC role would suit someone who is driven and focused on providing excellence in care with the ability to mentor EENs and PCAs. This role will report directly to the manager.
Key duties:
- RN1 qualifications required
- Leadership
- Clinical management
- Assessment and care planning
- Family and resident engagement
About you:
Knowledge of the Dutch language or culture is ideal but not essential. Candidates from a diverse cultural background with appropriate experience are encourage to apply.
For further enquiries, a description of the position or to apply please contact Sangeeta Sharma, Assistant Manager, phone (03) 9788 9001 or email afmal@micare.com.au
We will consider the suitability of your skills, knowledge, qualifications and experience for the role. If you have been short-listed for the position, we will contact you to ask you to attend an interview.
The Role:
Home Care Advisor – Chinese Speaking
The main focus of the position is to ensure that the MiCare current client’s quality of life is enhanced through their relationship with MiCare. Your excellent interpersonal skills will enhance MiCare’s position as a provider of choice particularly for migrant communities.
Location: South Eastern Metro Melbourne
Hours: Part Time (negotiable)
A vehicle or km reimbursement is included in the role depending on hours worked. MiCare is a not-for-profit organisation and employees can benefit from salary packaging.
Qualifications and Experience:
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Health professional i.e. Nurse/ Allied Health/ Community
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Sound knowledge of home care sector
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Previous experience in case management essential
Skills:
- Must be able to communicate in Mandarin or Cantonese
- Excellent customer service
- Excellent organisational and time management skills
- Excellent verbal and written communication skills
- An eye for detail, thoroughness in completing tasks
- Ability to communicate effectively with Management, Care Advisors, Support Workers, Service providers and Clients.
- Victorian Drivers license
A police check with no disclosable outcomes is required by MiCare for this position
For enquiries please contact Heather Catherwood on 9728 7402 or email gmhc@micare.com.au
