VIC Residential aged care homes updated visiting hours and other changes effective 16 November, 2020
Please note that MiCare is COVID-19 free.
We are pleased to announce that from Monday 16 November we are extending visiting hours to:
Monday: 2.00PM — 4.00PM and 4.30PM — 6.30PM
Tuesday: 10.00AM — 12.00 noon and 2.00PM — 4.00PM
Wednesday: 10.00AM — 12.00 noon and 2.00PM — 4.00PM
Thursday: 2.00PM — 4.00PM and 4.30PM — 6.30PM
Saturday: 1.00PM — 5.00PM
Sunday: 1.00PM — 5.00PM
From Monday 16 November the following changes will also be made:
Members of one household who live together can visit in an outdoor, or an indoor private common area, as stipulated by the home, subject to quotient restrictions. We ask that families clean the area and sign a register before leaving the common area, as this will make the area ready for the next visit. MiCare will provide cleaning products e.g. disinfectant wipes and rubbish bins for your use.
Overnight social leave will be available, subject to a risk assessment which will be in line with Victorian guidelines.
Group excursions will be available, subject to quotient numbers permitted on our busses, whilst ensuring that all cleaning protocols are undertaken.
A solo external entertainer will be permitted to subject to quotient restrictions in common areas, this does however exclude the Elder’s shared lounge areas.
We can welcome back hairdressers who have a COVID-19 safe plan.
Kiosks will be open two days per week, Mondays and Wednesdays from 11.00AM to 1.00PM. We will also be offering sit down service, subject to quotient restrictions.
QLD Residential aged care homes updated visiting hours effective 16 November, 2020
Please note that MiCare is COVID-19 free.
We are pleased to announce that from Monday 16 November we are extending visiting hours to:
Monday — Sunday 9.30AM — 5.00PM
In addition, wearing of masks will be highly recommended as oppose to mandatory. The World Health Organisation recommends mask wearing as a normal approach to help prevent the spread of COVID-19. Masks will be available at reception.
What will remain the same is:
As per the new requirements each time a visitor enters the Lodge, you must complete a declaration form. It is directive we must retain each completed declaration form for a period of 56 days.
Elders are able to go on day excursions; each Elder will require an assessment before this excursion occurs.
Care and support visits, other than an end of life visits, are limited to maximum of two visitors at a time per resident.
If a person is attending PWA, they must, to the extent reasonably practicable, practise physical distancing; and limit their contact with other persons at the home.
The cafe has been operating well serving coffee and cake and the hours will remain the same. These are:
Monday — Friday 9.00AM — 12 noon
VIC Residential aged care homes updated visiting hours effective 26 October, 2020
Visiting hours will increase in our Victoria aged care homes as follows:
Tuesday: 10.00AM — 12.00 noon and 2.00PM — 4.00PM
Wednesday: 10.00am — 12.00 noon and 2.00PM — 4.00PM
Thursday: 2.00PM — 4.00PM and 4:30PM — 6:30PM
Sunday: 1.00PM — 5.00PM
Only one visitor at a time however a child under the age of 16 may accompany an adult who live together.
- Visits are restricted to two hours.
- Visits are to be within the Elder’s room or in an outdoor area as stipulated by the home and subject to restrictions on the number of people within that area.
- All visits must be booked by phoning reception prior to attendance.
- At any given time, there will be no more than 20 visitors within the home.
- As per the new requirements each time a visitor enters the home, they must complete a declaration form. This is attached for your reference.
- All visitors must wear masks at all times and these are available at reception.
- Care and support visits, other than an end of life visits, are limited to a maximum of two visitors at a time per Elder.
- When attending the home, you must practise physical distancing; and limit your contact with other persons at the home.
- Children 12 years and over must wear a mask during the visit. Children under the age of 12 can wear a mask if they wish. It is not recommended that children under the age of two years wear a mask.
- Day leave is permitted for Elders, with risk assessment, subject to government restrictions on destination.
VIC Residential aged care homes updated visiting hours effective 6 October, 2020
PLEASE NOTE MICARE IS COVID-19 FREE
New visiting arrangements commencing Tuesday 6th October 2020 — PLEASE READ CAREFULLY
Visits are limited to one hour
There will be maximum of one visitor per Elder.
The total number of visitors in the building at any one time will be capped at 20, therefore bookings through reception are required.
Times and Frequency:
Tuesday 10.00AM — 11.00AM OR 2.00PM — 3.00PM
Thursday 2.00PM — 3.00PM OR 4:30PM — 5.30PM
Windows visits will still be available
Location
In Elders room only — please assist us by going directly to the room.
Compassionate visits are as per previous arrangements and must be agreed by the Residential Manager
To comfort and support the Elder during active palliation.
Where an Elder needs physical support (e.g. assistance with meals) or emotional support, (e.g. for cognitive decline) they may have 1 visitor at a time.
QLD Residential aged care homes updated visiting hours effective 28 September, 2020
PLEASE NOTE MICARE IS COVID-19 FREE
At Prins Willem Alexander Lodge, we will be reverting to the previous visitation times and protocols on Monday 28 September 2020. These are as follows:
Care and support visits, other than an end of life visits, are limited to a maximum of two visitors at a time per resident.
If a person is attending PWA, they must, to the extent reasonably practicable; practice physical distancing; and limit their contact with other persons at the home.
An Elder may leave the facility to receive end of life or palliative care, receive or access health care, attend small family gatherings, undertake exercise, or attend a funeral.
Please note appropriate face masks must be worn by anyone entering PWA until further notice.
Unfortunately, we are unable to permit Elders to leave the home for external excursions, this is directed by public health.
Advice on going out, travel, recreation and gathering in Queensland
Together Queenslanders have slowed the spread of COVID-19 by following advice and using common sense to safeguard ourselves and our communities. As a result, the Queensland Government will continue to ease restrictions on getting together, outings and recreational activities within Queensland.
Queenslanders can travel anywhere in Queensland for any reason. There is no limit on distance. You can stay overnight anywhere in Queensland for as many nights as you like.
From 11:59pm on 13 September stage 4 restrictions will change
The curfew across metropolitan Melbourne will be eased to 9pm to 5am.
Restrictions on public gatherings ease - 2 people or a household can meet outdoors for 2 hours maximum.
If you live alone or are a single parent with all your children under 18 you will be able to have 1 nominated visitor to your home.
Curent restrictions
From 11:59pm on 5 August business restrictions apply.
Services and industries that are able to remain operational will be required to have a COVIDSafe Plan by 7 August.
From 11:59pm on 5 August, employers that require their staff to attend a work site must issue a worker permit to their employees – this is the employer’s responsibility.
From 11:59pm on 5 August, stage 3 restrictions apply throughout regional Victoria.
To learn more, please go click here to go to the Victoria State Government's Department of Health and Human Services official website.
PWA in Birkdale, Queensland is now in lockdown 22 August, 2020
Today Prins Willem Alexander Lodge was contacted by Care Pact, the Queensland Health COVID response team, who instructed us to go into lockdown, effective immediately.
Please note — MiCare does not have any confirmed COVID-19 case.
The cluster has expanded to seven cases and as they continue to do contact tracing and testing, all aged care facilities in Brisbane have been instructed to go into lockdown as a precaution.
This means that nobody is able to visit and Elders cannot leave the facility for recreation, the only exception would be for a medical appointment and/or an emergency. If your loved one has an appointment over the next few days that can be re-scheduled, we encouraged you to do so.
We will keep you informed if there are any further developments and we thank you for your ongoing support.
MiCare Residential Aged Care updated visitation times for PWA in Birkdale, Queensland (effective as of 12 August) 11 August, 2020
Please note that MiCare is COVID-19 free and our homes in Victoria remain in voluntary lock down until further notice.
At Prins Willem Alexander Lodge in Birkdale, Queensland, we will be reverting to the previous visitation times and protocols. These are as follows:
Care and support visits, other than an end of life visits, are limited to maximum of two visitors at a time per resident.
If a person is attending PWA, they must, to the extent reasonably practical, practise practical physical distancing; and small family gatherings, undertake exercise, or attend a funeral.
Unfortunately, we are unable to permit Elders to leave the home for external excursions, this is directed by public health.
Visiting Hours
Mon — Fri 9:30AM-5:00PM
Sat — Sunday 1:30PM-4:30PM
Face masks are not required to be worn.
In addition, the current protocols remain in place under the QLD Aged Care Directories (No.8) a person must not enter, or remain on, the premises of a residential aged care facility in the State of Queensland until the end of the declared public health emergency if:
during the 14 days immediately preceding the entry, the person arrived in Australia from a place outside Australia; or
during the 14 days immediately preceding the entry, the person has been in COVID-19 hotspot; or
during the 14 days immediately preceding the entry, the person had known contact with a person who has a confirmed case of COVID-19; or
the person has a temperature equal or higher than 37.5 degrees or symptoms of acute respiratory infection; or
the person does not have an up to date vaccination against influenza, if the vaccination is available to the person.
Restrictions are changing to slow the spread of coronavirus in Victoria.
Stage 4 restrictions are in place from 6pm on Sunday 2 August for metropolitan Melbourne
Stage 3 restrictions will be in place from 11:59pm on Wednesday 5 August for Regional Victoria, including Mitchell Shire
Everyone must wear a mask when they leave home, unless an exception applies. This is enforceable across regional Victoria from 11:59pm on Sunday 2 August
Metropolitan Melbourne – Stage 4 restrictions
From 6pm on Sunday 2 August, restrictions are changing for metropolitan Melbourne. Metropolitan Melbourne is moving to Stage 4 Restrictions. The definition of metropolitan Melbourne is based on the Planning and Environment Act 1987 which sets out the local government areas that form metropolitan Melbourne, and will not include Mitchell Shire for the purposes of the Stage 4 curfew or travel restrictions.
These changes are being introduced to reduce the number of people leaving their homes and moving around Victoria.
From 2 August, a curfew will be in place in metropolitan Melbourne. Curfews will be in operation from 8pm to 5am every evening, with people only allowed to leave their house for work, and essential health, care or safety reasons.
From 5am – 8pm, you can only leave your home for one of the following four reasons:
Necessary goods and services:
To shop for necessary goods and services.
You can only travel up to 5km from your home. You should stay as close to your home as possible, for example shopping at the nearest supermarket. For some people the nearest goods and services will be more than 5km away. In this situation you may travel beyond 5km to the nearest provider.
Only one person per household can leave home to get necessary goods and services and only once a day (this means you can’t do multiple shopping trips in a day). You should limit the time you spend away from home. If you are unable to leave home because it would mean leaving a young child or at-risk person at home unattended then they may accompany you.
Exercise:
You can leave home to exercise but there are limits:
You must not travel more than 5km from where you live to exercise.
You can exercise with one other person you live with or a friend or family member, as long as neither of you travel more than 5km from your home. Please use common sense and limit the number of people you see in person right now. It is safer to connect with friends and family using phone calls, social media and video calls. If you are exercising with someone else, you should keep 1.5 metres distance between you. Don’t hug, kiss or shake hands.
You must limit your exercise to once a day and for only one hour.
If you are a parent or guardian who is caring for a young child or someone who cannot be left unattended then they may accompany you.
Care and health care:
You can leave home to receive health care or attend medical appointments. If you need to see a doctor or health care professional, you should do so. Do not put off getting medical care. Your doctor or health care professional can provide advice on how to stay safe.
You can leave home to care for a sick or elderly relative. If you are providing care for someone you should try to keep 1.5 metres between you when you can. Wear a face covering.
You can leave home to accompany someone for essential medical treatment if you are a parent, guardian or necessary support person.
You can take a pet to the vet.
Work:
If you can work from home, you must continue to work from home. Further announcements regarding workplaces will be made in the coming days.
Study at TAFE and university must be done remotely.
Personal:
You can still visit an intimate partner.
Shared parenting arrangements, both formal and informal, can continue for children.
You can leave home if there is an emergency.
You can leave home if there is family violence, or violence by another person in the home, and you are at risk. If you are stopped by police, tell them you are feeling unsafe at home and they will help you. Safe accommodation and support for family violence is available. Call safe steps on 1800 015 188 or email safesteps@safesteps.org.au for help 24 hours a day, 7 days a week.
If you do need to leave home, you should wash your hands before you leave and when you return home. Keep at least 1.5 metres between yourself and others. Always wear a face covering, unless you have a lawful exception.
Never, ever go out if you are unwell, unless it is to get tested and then you must go straight home.
If we all do this, we can protect our loved ones, friends, colleagues, health care workers and the community.
Regional Victoria – Stage 3 restrictions
From 11:59pm on Wednesday 5 August, Stage 3 Stay at Home restrictions apply in Victoria, except if you live in metropolitan Melbourne where Stage 4 restrictions apply. The definition of metropolitan Melbourne is based on the Planning and Environment Act 1987 which sets out the local government areas that form metropolitan Melbourne.
If you live in regional Victoria, including Mitchell Shire, there are only four reasons that you can leave home:
to shop for food and essential goods or services
to provide care, for compassionate reasons or to seek medical treatment
to exercise or for outdoor recreation with your household, or one other person
for work or study, if you can’t do it from home
You may no longer have visitors to your home or visit other people in their homes.
We all need to play our part to help slow the spread of coronavirus (COVID-19). By staying at home and limiting contact with other people, we can help protect ourselves, our families and our communities from coronavirus (COVID-19).
Who does this apply to, and when?
From 6pm on Sunday 2 August 2020, Stage 4 restrictions apply to all people living in the Melbourne metropolitan area (but not Mitchell Shire). If you don’t live in this area, then Stage 3 restrictions will apply to you. The definition of metropolitan Melbourne is based on the Planning and Environment Act 1987 which sets out the local government areas that form metropolitan Melbourne. The local government areas where Stage 4 restrictions apply are:
Banyule
Bayside
Boroondara
Brimbank
Cardinia
Casey
Darebin
Frankston
Glen Eira
Greater Dandenong
Hobsons Bay
Hume
Kingston
Knox
Manningham
Maribyrnong
Maroondah
Melbourne
Melton
Monash
Moonee Valley
Moreland
Mornington Peninsula
Nillumbik
Port Phillip
Stonnington
Whitehorse
Whittlesea
Wyndham
Yarra
Yarra Ranges
To read more, please click here to view more on the Victoria State Government’s Health and Human Services website.
Older Persons COVID-19 Support Line 29 July, 2020
The Older Persons COVID-19 Support Line is a joint initiative of COTA Australia, Dementia Australia, National Seniors and the Older Persons Advocacy Network (OPAN), and is supported by funding from the Australian Government. Older Australians, their families, friends and carers can free call the support line if they:
• Would like to talk with someone about the COVID-19 restrictions and its impact on them
• Feel lonely or worry about a loved one
• Care for someone and need some information or someone to talk to
• Need advice or access to services
• Would like to arrange a one-off or regular wellbeing check for themselves, or someone else. The support line is available on 1800 171 866, 8.30am - 6pm AEST weekdays.
Face coverings mandatory for Melbourne and Mitchell Shire 20 July, 2020
People living in metropolitan Melbourne and Mitchell Shire and will now be required to wear a face covering when leaving home for one of the four reasons, following a concerning increase in coronavirus cases in recent days.
People living in metropolitan Melbourne and Mitchell Shire and will now be required to wear a face covering when leaving home for one of the four reasons, following a concerning increase in coronavirus cases in recent days.
Based on the latest advice from the Chief Health Officer, we’re urging Victorians: just as you remember to take your keys when you leave the house, you need to remember to take something to cover your face – to help keep you and our community safe.
To give people time to purchase or make a face covering, this new rule won’t be enforced until after 11.59pm on Wednesday 22 July – but for those who can, please start wearing yours immediately. The fine for not wearing a face covering will be $200.
To read the full article on Victoria State Government’s Department of Health and Human Services website please click here.
COVID-19 translated information for people from culturally and linguistically diverse backgrounds, health professionals and industry. Information includes factsheets and promotional materials from the Victoria State Government's Department of Health and Human Services.
COVIDSafe app now available in five commonly spoken languages 9 July, 2020
As part of its ongoing commitment to supporting Australia’s multicultural communities, the Australian Government has announced the COVIDSafe app is now available in five commonly spoken languages.
From 3 July 2020, the COVIDSafe app has been translated into Arabic, Simplified and Traditional Chinese, Korean and Vietnamese allow people to download and use the app in their own language.
It is anticipated that further languages will be added over coming months.
Further information on the announcement can be found here.
COVID-19 in Victoria aged care homes update 9 July, 2020
The rapid spread of COVID-19 in Victoria is a concern to all. We have now entered stage 3 stay-at-home orders which means you will only be allowed to leave your home for four reasons:
Work or study;
care giving or receiving;
exercise; and/or
essential shopping.
The reintroduction of stage 3 stay-at-home orders directly affects all of MiCare’s Victorian aged care homes.
All MiCare Victorian aged care homes will enter into voluntary lockdown from 7PM July 9, 2020, until further notice. This means that all visiting will be suspended.
In exceptional circumstances such as end of life care, you are encouraged to liaise directly with the manager who will facilitate your visit.
Social leave for Elders is strongly discouraged at this time given the level of community transmission.
Urgent external medical appointments can still be held if they cannot be postponed or held via an alternative method such as telehealth
Please communicate with the home directly for alternative methods of communication.
Currently, MiCare has no cases of COVID-19. We are however in a heightened state of vigilance and our actions are in line with both the Premier’s orders and the updated National Aged Care Visitors Access Code. The communities continued support and understanding assists MiCare to protect our most vulnerable Elders.
We will regularly review the restriction protocols and communicate changes as soon as we are able to.
Be reassured that MiCare has well developed COVID-19 outbreak and contingency plans in line with the Department of Health recommendations. Staff are well trained with regard to infection control protocols and this is an ongoing process. All staff continue to be screened before the commencement of each shift and are regularly provided with updated information and training.
Stay home, stay safe. If you have any symptoms, however mild, get tested.
We are totally committed to quality care and will continue being on maximum alert for COVID-19 for the foreseeable future. Should you have any questions, please feel free to contact the General Manager Residential Services, Kate Kelly on03 9788 9020 or email gmrs@micare.com.au
Kate Kelly
General Manager Residential Services
MiCare Residential Aged Care updated visitation times for PWA 9 July, 2020
Due to COVID-19 visiting restrictions currently apply to Prins Willem Alexander Lodge, current visiting times are:
Prins Willem Alexander Lodge, Birkdale
Monday through to Friday, between 9:30AM — 5:00PM
Saturday and Sunday, between 1:30PM — 4:30PM
Translated coronavirus (COVID-19) resources
A list of resources about COVID-19 in other languages. The resources include fact sheets, guidelines, and other publications. You can also view SBS's COVID-19 videos in various languages here.
To view all translated resources, please click here.
Looking after ourselves and our family during the coronavirus pandemic
The coronavirus pandemic has had a profound impact on all facets of our society. While it is reasonable for people to be concerned about the outbreak of the coronavirus we are seeing some light at the end of the tunnel with the easing of restrictions commencing this week. We must still remember to look after ourselves and our family and friends as it is normal to feel overwhelmed or stressed by social restrictions or news of the outbreak. Information is available on the R U OK website. Social contact and maintaining routines can be supportive for our mental health and wellbeing and some helpful hints can be found here.
If you think you need further help - Beyond Blue Support Service provides advice and support via telephone 24/7 on 1300 22 4636 or Lifeline Australia on 13 11 14.
Your health is in all our hands — Leading Age Care Services Australia
COVID-19 updates
Please click here to view the latest COVID-19 updates.
COVIDSafe
MiCare endorses the Australian Government's COVIDSafe app. We encourage everyone to download the app. To find out more and how to download the app to your phone please click here.
General COVID-19 information
Please click here to view COVID-19 translated information for people from culturally and linguistically diverse backgrounds, health professionals and industry.
