‘On leaving Zonnestraal, Mrs Klaassen was covered by the quilt and a flower was placed on top,’ Monique said. ‘She was led by two staff members holding hands while also carrying music. Many other staff members lined the walk way to the front door, including people from management, reception and maintenance. All the staff followed Mrs Klaassen to the car. It was a very emotional time with many staff crying.
‘It was such a beautiful, moving thing to be a part of,’ Monique said. ‘It shows the immense care and respect that all staff had for the elder.
‘There were no family present at this time, but I can only imagine how they would have felt had they been present to see it.’
The procession and sadness, even though no family were there, gave Monique a new understanding of MiCare’s care of its Elders. As she put it, ‘I suppose with a different hat on now as Admissions Officer, I see how amazing it is that as an organisation we feel this is so important: to care for the person not only in living but in death as well.
‘The staff and organisation should be so proud of themselves. Although emotional about losing an elder who they had cared for, they did not see what a beautiful ode they had given to Mrs Klaassen, as I had from an outside perspective.
‘In so many ways I almost wanted to be able to capture that moment, because I know that for any prospective person coming to MiCare, that process I witnessed would convince you to place your Elder for certain.
‘It is refreshing I guess to know that MiCare, which I really do have a passion for, the facility that I am constantly spruiking and selling to the outside world, is actually doing so much more than we are even showing.’
(Monique wrote the above account as a private email to her senior manager, but agreed to allow us the right to publish it here.)