MiMeals - Frequently Asked Questions
Whether you're curious about how MiMeals works and how to place an order we’re here to help. Explore our frequently asked questions below to find everything you need to know about MiMeals.
General Information
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What is MiMeals?
MiMeals is a premium, dietitian-approved, convenient frozen food service managed by MiCare. We provide wholesome, delicious, and nutritious meals prepared by professional chefs and delivered straight to your door or available at select MiCare office locations.
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Where are MiMeals prepared?
All of our meals are freshly prepared and cooked locally by our talented culinary team in our dedicated kitchen in Seaford, VIC.
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What makes the new MiMeals menu different?
Our refreshed menu focuses on celebrating cultural diversity, using high-quality local ingredients from approved suppliers, and ensuring expert nutritional care. We have expanded our selection to include everything from traditional Australian roasts and authentic Dutch classics to vibrant Asian and Middle Eastern cuisines.
Ordering & Account Management
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How do I place an order?
Online: Visit our website at www.mimeals.com.au to browse the full menu and set up your account.
- First, set up an account. You have to wait for your account confirmation before you can make an order. This will be a confirmation email sent to you
- Choose your meals and quantity from the menu
- Confirm the order delivery and note the delivery time
- Check out securely and make your payment
- Get an email confirmation of the delivery, costs and selection
– Phone: Call our friendly customer care team at 1800 642 273 to place your order over the phone.
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Is there a minimum order requirement?
No, there is no minimum order requirement.
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Can I set up a recurring weekly or fortnightly order?
Absolutely. If you would like your favourite meals delivered automatically on a regular schedule, please get in touch with our team via phone or email at info@mimeals.com.au to set up a convenient recurring order plan.
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How is the food delivered?
MiMeals is delivered in a convenient bag at your doorstep.
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Where should I store the food?
The food should be taken out of the MiMeals bag and placed in your freezer. If you are going to eat the meal right away or later that evening, then you could store it in the fridge.
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How do I reorder?
Once you have registered with us, you can log in using the credentials we have provided and re-order MiMeals. Alternatively, please give us a call on 1800 642 273 to place an order.
Delivery & Pick-Up
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What days do you deliver?
We deliver to different zones on specific days of the week to ensure your meals arrive promptly and safely.
- Zone A: Eastern suburbs, Peninsula (from Seaford to Sorrento to Flinders), Eastern suburbs (Cranbourne to Reservoir to Helensville) and surrounding suburbs. Deliveries every Tuesday. Orders must be placed by Monday
- Zone B Kilsyth and Carrum Downs: pick up from facility and close by areas
- Carrum Downs – Deliveries are on: Monday, Tuesday, Wednesday
- Kilsyth– Deliveries are on: Monday, Tuesday, Wednesday
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Do I need to be home to receive my delivery?
Ideally, yes, so that your snap-frozen meals can go straight into your freezer. However, if you are not home, our delivery team will leave your meals in an insulated cooler box with ice packs in a safe, designated spot. We highly recommend transferring them to a freezer as soon as you return.
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Can I pick up my food from the MiCare office location?
Yes! We do not charge delivery fees for food delivered to our office location. If the location is convenient for you to pick up, we can deliver your food there. Here are our two office locations:
- Avondrust Lodge: 1105 Frankston – Dandenong Rd, Carrum Downs VIC 3201
- Overbeek Lodge: 736 Mt Dandenong Rd, Kilsyth VIC 3137
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I am unable to set up my account
If you are unable to set up your account or did not receive a confirmation email, then you might be outside our approved delivery zone. Please call the MiMeals number, and we can provide you with a solution.
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Can I return the food after it is delivered?
Sorry, we do not offer returns on the meals that have been delivered.
Food, Nutrition & Safety
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Are MiMeals healthy?
Yes, 100%. Every single meal on our menu is approved by a qualified dietitian. This ensures you receive perfectly balanced nutrition and wholesome portions.
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How do I store and cook my meals?
Because our meals are snap-frozen immediately after cooking to lock in nutrients and flavour, they must be stored in your freezer. Each food item label has storage and heating instructions on it. Your food can be heated directly in either your microwave or a standard oven using the instructions printed on the label.
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Are there options for dietary restrictions or allergies?
Our menu clearly lists key ingredients for each item. We offer a wide range of options, including vegetarian dishes (like our Vegetable Lasagne) and easily digestible meals. If you have severe medical allergies, please contact our customer care team before ordering so we can guide you to the safest options. We also have texture-modified food options.
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Are these meals Dietician Approved?
Yes, all MiMeals meals are dietitian-approved
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Is there a minimum order and a lock-in contract?
No, there is no minimum order and no lock-in contract as well
