Helpful Contacts

For your convenience, below are some helpful resources related to Aged Care Services in Australia.

Aged Care Resources

For your convenience, below are some helpful resources related to Aged Care Services in Australia.

If you need to contact us,

call 1300 064 064.

 

  • Elder Rights Advocacy VIC

    Elder Rights Advocacy VIC

    Tel: 1800 700 600

    Website: www.era.asn.au

    Elder Rights Australia provide information, advocacy, and social support to people seeking access to or using residential or in-home aged care services. Our service is free, confidential, and independent of government and aged care providers.

  • ADA Australia

    ADA Australia

    Tel: 1800 818 338

    Website: www.adaaustralia.com.au

    ADA Australia are your aged and disability advocates and community legal service, helping older people and people with disability to speak up for their rights and needs.

  • COTA VIC

    COTA VIC

    Tel: 1300 135 090

    Website: www.cotavic.org.au

    COTA Victoria is the leading not-for-profit organisation representing the interests and rights of people aged 50+ in Victoria.

  • COTA QLD

    COTA QLD

    Tel : 1300 738 348

    Website: www.cotaqld.org.au

    COTA QLD is the leading not-for-profit organisation representing the interests and rights of people aged 50+ in Queensland.

  • Legal Aid VIC

    Legal Aid VIC

    Tel: 1300 792 387

    Website: www.legalaid.vic.gov.au

    Provider of free legal information and advice to Victorians.

  • Legal Aid QLD

    Legal Aid QLD

    Tel: 1300 651 188

    Website: www.legalaid.qld.gov.au

    Provider of free legal information and advice to Queenlanders.

  • Consumer Affairs QLD

    Consumer Affairs QLD

    Tel: 13 74 68

    Consumer Affairs Queenland: providing information, enforcing laws, and resolving disputes. It helps consumers understand their rights regarding a wide range of topics.

  • Consumer Affairs VIC

    Consumer Affairs VIC

    Tel: 1300 55 81 81

    Consumer Affairs Victoria: providing information, enforcing laws, and resolving disputes. It helps consumers understand their rights regarding a wide range of topics.

  • Elder Abuse Prevention Unit QLD

    Elder Abuse Prevention Unit QLD

    Tel: 1300 651 192

    Website: www.eapu.com.au

    The Elder Abuse Prevention Unit promotes the right of all older people to live free from abuse

  • State Trustees VIC

    State Trustees VIC

    Tel:  1300 138 672

    Website: www.statetrustees.com.au

    State Trustees is Victoria’s public trustee, providing estate planning, administration, and financial management services, particularly for vulnerable individuals. Its role includes acting as an executor or administrator for deceased estates, managing affairs for people with disabilities or mental illnesses, preparing wills, and providing advice on charitable trusts. State Trustees also manages a range of legal and financial affairs to ensure clients’ interests are protected, including property and income management, while also acting with integrity and empathy.

  • State Trustees QLD

    State Trustees QLD

    Tel: 1300 360 044

    Website: www.pt.qld.gov.au

    State Trustees is Queensland’s public trustee, providing estate planning, administration, and financial management services, particularly for vulnerable individuals. Its role includes acting as an executor or administrator for deceased estates, managing affairs for people with disabilities or mental illnesses, preparing wills, and providing advice on charitable trusts. State Trustees also manages a range of legal and financial affairs to ensure clients’ interests are protected, including property and income management, while also acting with integrity and empathy.

  • Office of the Public Advocate VIC

    Office of the Public Advocate VIC

    Tel: 1300 309 337

    Website: www.publicadvocate.vic.gov.au

    The Office of the Public Advocate (OPA) is a human rights organisation which promotes the diversity and inclusion of all people.

  • Office of the Public Guardian QLD

    Office of the Public Guardian QLD

    Tel: 1300 653 187

    Website: www.publicguardian.qld.gov.au

    Protecting the rights and interests of adults who cannot make decisions for themselves, and children in care.

  • Dementia Australia

    Dementia Australia

    Tel: 1800 100 500

    Website: www.dementia.org.au

    Dementia Australia is the national peak body providing information, advice and support to the more than 433,000 Australians living with dementia, .

  • My Aged Care

    My Aged Care

    Tel: 1800 200 422

    Website: www.myagedcare.gov.au

    My Aged Care can help you find and access government-subsidised Australian aged care services.

  • Centrelink (Services Australia)

    Centrelink (Services Australia)

    To make an appointment, please call: 132 300

    Website: www.centrelink.gov.au

    Centrelink is the Australian government agency that delivers social security and other payments and services to Australians.  Payments and services are provided through Centrelink to help with the costs of living and major life changes.

  • Aged Care Quality and Safety Commission

    Aged Care Quality and Safety Commission

    Tel: 1800 951 822

    www.agedcarequality.gov.au

    The Aged Care Quality and Safety Commission (ACQSC) is the national regulator of government-funded aged care services in Australia. Its main role is to protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care.

  • Seniors Rights VIC

    Seniors Rights VIC

    Tel: 1300 368 821

    Website: www.seniorsrights.org.au

    Seniors Rights Victoria works to prevent and respond to elder abuse and safeguard the rights, dignity, and independence of older people in Victoria, Australia. Its purpose is fulfilled through providing free information, advice, education, and support services, including a community legal service that offers legal advice and casework to help those experiencing or at risk of abuse

  • LGBTIQA+ Support

    LGBTIQA+ Support

    The Department of Health has a guide on its website to support LGBTIQA+ elders seeking Aged Care services.

    The guide also helps people working in Aged Care to understand the perspectives of LGBTIQA+ people.

    Actions to Support LGBTI elders: a Guide for Consumers

Social Support Group

I attend the MiCare Social Support Group to connect with people, share a nice meal, and enjoy the company—I would truly miss it if I couldn’t attend. I look forward to the bus outings, as they give me the chance to socialise with others. The MiCare Social Support Group makes a big difference in my life. It gives me a reason to get up in the morning, stay active, and most importantly, have wonderful conversations with everyone. I chose MiCare after carefully considering different providers, and I’m very happy with my decision. My Home Care Package case manager at MiCare is always helpful and keeps in regular touch with me, which I really appreciate. I also enjoy living at MiCare Village in Carrum Downs, with the convenience of having the doctor and shops right next door.

~ Nel

Migrant Services

“Your activism inspires me to not just participate in activism but to be an activist in my own community and support women to live in a world free from violence”

~Liliane, Community leader for Burundian Cultural Ladies of Victoria. Participated in MFVCovid 19 project 2021

 

Avondrust Lodge

The new friends I have made, in both Elders and staff, has made it easier for me in my new home. The staff are such beautiful people; I feel very lucky.

~Elder Maria P, Avondrust Lodge- Carrum Downs

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