FAQs
If you're new to Aged Care, there's a lot of information to take in. We're here to make the process easy for you.
Common questions about Home Support Services
If you’re new to Aged Care, there’s a lot of information to take in. We’re here to make the process easy for you. Below are answers to common questions we receive about Aged Care.
Of course, you’re always welcome to call us on 1300 064 064 to discuss your query in more detail. We’d love to hear from you.
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How can I be sure that MiCare is the right Care Provider for me?
At MiCare, we’re committed to looking after our clients in the best way possible. We provide a personalized, professional, and culturally-inclusive service that embodies person-centered values. We know this has a significant impact on the quality of care people receive, and we’ve seen it make a genuine difference in our clients’ lives. We’re also competitively priced, so our clients can maximize their funding.
That said, we do encourage you to research Care Providers and find the one that feels right for you. There’s a lot to look for in a Care Provider, so we’ve compiled a handy Provider Checklist to assist your search.
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How can you make sure your staff are professional?
At MiCare, we have a lot of processes in place to ensure our staff is both professional and genuinely passionate about Aged Care. We have a multicultural workforce and where possible, can match carers to suit the language and culture to make communication easier. This makes a considerable difference to our clients as they are able to build long-term relationships with our staff. It is quite often the case that a Carer will visit the same home for a number of years, and having that sense of familiarity creates a comfortable and enjoyable environment for both the Carers and clients.
Our Carers also build long-term relationships with our Care Managers, so they have the support they need to excel in their work.
Some of the other ways we ensure professionalism among our team members:
- Our staff are carefully handpicked for their compassion and dedication to Aged Care, as well as their skills
- All new workers complete a thorough induction program to gain a deep understanding of our approach
- We ensure our staff have the appropriate qualifications and experience for the work they perform
- We invest in ongoing training and development for our staff to maintain and update their skills
- We match our Carers with our clients based on language and culture to make communication easier
- We are compliant with all relevant legislation and ensure all staff members have current Police Checks at all times
Our Carers are at the heart of our service, so their professionalism is vital in delivering our promises to you.
More about our carers
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Can you help me on the weekend or after hours?
Yes. We are available every day of the year and can provide visits in the evenings, overnight, and 24 hours a day.
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What is the purpose of a Care Partner?
The role of a Care Partner is to understand your needs and goals, find the right Home Care services to support you, and monitor your progress over time.
Care Partners are sometimes also known as Case Managers.
At MiCare, we assign a dedicated Care Partner to each client. We feel this is a very important part of providing personalised service. Our clients can have consistent visits and calls from the same Care Partner, enabling them to build rapport over time.
Some Home Care companies will share clients with many Care Partners. This makes it difficult for Care Partners to understand the client’s individual needs and lifestyle, as they are unable to build an ongoing relationship.
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How often will my case manager visit me or call me?
The government regulations only require that clients be visited once per year as a minimum, but at MiCare we have found it is difficult to monitor a client’s wellbeing with just an occasional phone call.
We prefer to offer more frequent visits, unless you specifically prefer not to be visited.
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How do you assist people who don't speak English?
At MiCare, we are industry leaders in culturally-specific care.
We deliberately cater to many clients from an array of migrant backgrounds, and we believe that it is extremely important our clients can speak to Carers in their own native language. Between our staff members, we proudly speak more than 50 languages, so we are able to communicate with many clients who don’t speak English.
