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Carmen's story

Carmen, a Community Visitors Scheme volunteer, shares her story as a young Italian migrant moving to Australia and how she became involved with MiCare.

Carmen is originally from Italy and she migrated to Australia when she was seventeen. Once arriving here she immediately began attending evening English classes to improve her English. She knew for a long time that she wanted to work in aged care because for as long as she could remember, helping others was something she wanted to do. 

Carmen came into contact with our Community Visitor Scheme Coordinator, Erin, to participate as a volunteer in our Community Visitors Scheme. Eleven months on, she couldn't be happier in her role here at MiCare. Carmen says the best part about volunteering is being able to see how her presence and companionship can mean so much to someone else. 

She feels that the majority of her clients had lost their thirst and energy for life before she befriended them. Carmen says, 'I feel like once I start talking and interacting with them I can see that just through my presence I can see in their eyes that they have come back to life.' Carmen's main motivation as a volunteer is to simply make her clients happy and remind them to laugh, smile and enjoy the simple things life has to offer. 

She mentions one particular client who was initially difficult to communicate with due to her introverted personality. But Carmen says her own open mind, aptitude and ability to be patient helped her to slowly over time encourage the client to open up enough to trust her. Eventually this client confided in Carmen about her rich family history and her time growing up as an orphan. It has been twelve months and ongoing. 

Carmen says with a laugh that this client is now one of her favourites and she looks forward to catching up with her friend every week. 

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MiCare provides services to people from a range of ethnic backgrounds.